Job Description

Job Description

Job Description

Description:

Position Summary:

The Firearm Sales Associate provides exceptional customer service and expert product knowledge in all aspects of firearm sales, accessories, and related merchandise. This position ensures compliance with all federal, state, and company regulations governing firearm sales while maintaining the professionalism, accuracy, and attention to detail expected at Mallards.

Essential Duties and Responsibilities:

Responsibilities include, but are not limited to:

• Greeting and assisting customers in a professional, courteous manner.
• Providing knowledgeable guidance on firearms, ammunition, optics, and accessories  based on customer needs and preferences.
• Ensuring strict compliance with ATF regulations, 4473 forms, NICS background checks, and all applicable laws and store policies.
• Verifying customer eligibility and ensuring accurate completion of all firearm sales documentation.
• Maintaining up-to-date knowledge of firearms, product lines, and current promotions.
• Handling firearms safely and ensuring all store safety procedures are followed at all times.
• Performing daily opening and closing duties, including firearm count and security checks.
• Maintaining product displays, signage, and merchandise cleanliness.
• Processing sales transactions accurately and efficiently through the POS system.
• Assisting with receiving, tagging, and stocking firearms and related merchandise.
• Reporting suspicious behavior, safety concerns, or compliance issues immediately to management.
• Supporting the overall retail team with special events, range promotions, or membership programs.
• Performing additional duties as assigned by management. 

Qualifications:

• Must be 21 years of age or older.
• High school diploma or GED required.
• Must pass a background check and drug test.
• Prior retail sales experience preferred; firearm or sporting goods experience strongly preferred.
• Strong understanding of firearms, ammunition, and related accessories.
• Must be able to accurately complete ATF Form 4473 and comply with all legal requirements for firearm transfers.
• Excellent communication and interpersonal skills.
• Strong attention to detail, accuracy, and recordkeeping.
• Ability to work in a fast-paced retail environment while maintaining professionalism.
• Must maintain a neat, well-groomed appearance consistent with company standards.

Physical Requirements:

• Ability to stand or walk for extended periods.
• Ability to lift and move up to 50 lbs.
• Comfortable handling firearms and ammunition safely.

Schedule:

Part-time or full-time; must be available for weekends, evenings, and holidays based on store needs.

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